Mercado IT offers a complete service to guarantee the full satisfaction of our customers. We provide the integration, maintenance and 24/7 support of the machines.
The Maintenance Service guarantees the availability of the service, managing the incidents and requests reported by the users, according to the levels of agreement of Services (SLA) established with the clients.
Mainly, it is based on a service that offers full coverage, with the possibility of having 24-hour, 7-day a week, 365 days a year. Highly qualified personnel to be able to recover the service in the shortest possible time.
Thanks to this service our clients enjoy a physical, logical and IP level. Users will be able to report their incidents through a ticketing tool, via e-mail or via telephone.
The Integration is one of the essential parts of our product, thanks to the wide interoperability with multiple manufacturers, it makes Altice Labs an optimal solution for most of our customers.
With this item we reflect the availability of the equipment of our customers, without having to make a new payment in the deployment of the FTTH network.
Therefore the possibility of realizing a multi-brand FTTH network is facilitated, due to the interoperability.
The replacement service offers the change of the different devices, against possible errors, malfunction or even partial / total breakages of the elements of the equipment.
The replacement service provides coverage for 8 hours, from Monday to Friday. Guaranteed change the next business day. (8x5xNBD). In this way, we ensure that customers have the replacement equipment in the next 24 business hours.