Lifetime warranty. Piece of mind for a Lifetime.

Garantía de por vida en Cisco y Juniper

Lifetime warranty

From now on, you have a lifetime warranty with Cisco and Juniper.

We know how important it is to have piece of mind when you work with technology. That is why you have a lifetime warranty with the whole Cisco and Juniper Refurbished range by MercadoIT, so that your project is always safe from anything unexpected.

We know that networks are an essential part of the proper operation of your company. The products that you can acquire in MercadoIT offer you the best standards of quality and reliability, and come with guarantees to support them.

Contact us if you have a problem with your product. MercadoIT will always try to repair or replace your product. If the product is in stock, it will be replaced by one with the same features, or will be upgraded if the product is defective. In the case that a replacement or reparation is not possible, you will be credited with the amount you paid for the product. We can send the replacement product to your company, so that it can be installed even before sending us the original.

Complement your warranty with an array of services to tackle all of your project's needs.

This warranty covers:

  • Cisco and Juniper products refurbished by MercadoIT, and Arpers products.

  • Productos Cisco y Juniper reacondicionados por MercadoIT, y productos Arpers que no funcionan a su llegada a tus instalaciones

  • Productos Cisco y Juniper reacondicionados por MercadoIT, y productos Arpers que no funcionan según las especificaciones del fabricante y tras un uso correcto

This warranty does not cover:

  • NIB products (new), NOB products (new open box) or wholesale (Cisco) sold by Mercado IT.

  • Misuse, abuse, accident, negligence, lack of maintenance, environmental factors, wrong configuration, floods, fire and other disasters, physical damage or electrical issues such as lightning, network overload, incorrect voltages or unsuitable modifications.

  • Batteries, telephones, software, licences, other services (unless specified).



Conditions of the Warranty

  • En todos los equipos Cisco y Juniper reacondicionados por MercadoIT y adquiridos por cliente final a partir de marzo de 2016. Además de todos los productos Arpers.

  • Exclusively for end users. This warranty is not valid for resellers.

  • Only valid for the company which made the purchase.

  • La garantia de por vida se define como de diez años desde la fecha de compra indicada en la factura y es aplicable solo para productos reacondicionados de Cisco, Juniper y nuevos de Arpers.

  • All returns are carried out by following the procedure with a change or replacement number. (RMA)

  • The client must return the product with the return shipping costs paid within 10 days of receiving the return authorisation number.

  • Shipping costs for repaired or replaced equipment shall be paid by MercadoIT.

  • It is the responsibility of the client to correctly package the product, in order to avoid any incidents during transit.

  • MercadoIT is not responsible for any incident that may occur during the shipment to your premises.

  • MercadoIT decides whether the product is to be paid, repaired or replaced.

  • MercadoIT's technical support service will attempt to resolve the problem by telephone, and then begin the procedure for the change, should it be necessary.

  • Mercado IT reserves the right to replace defective equipment with other products of the same model, or another upgraded model with a similar function.

  • Mercado IT sends the replacement product before removing the other (when SLA, NBD, 4 hours or In-Situ replacement maintenance is hired).

  • For Cisco and Juniper products refurbished by MercadoIT, and acquired outwith the reseller channel.

  • MercadoIT guarantees that the equipment is free from defects providing that it is used correctly and according to the manufacturers specifications.

  • MercadoIT covers the return shipping costs for all clients in Spain and Continental Europe.

  • The client pays the shipping costs to send the defective product to MercadoIT's premises.

  • Not applicable to new (NIB and NOB) Cisco and Juniper equipment, nor equipment which is purchased for resale.

  • The products that were worth replacing equipment not bought by MercadoIT, but which MercadoIT provided an SLA replacement service are not covered by this warranty.

  • MercadoIT is not responsible for situations associated to the breakdown of equipment such as possible damages, loss of intellectual property or goods, loss of profits/income or loss of use.

Conclusion

Providing there is no previously established arrangement, or according to what is agreed by MercadoIT in the contract, MercadoIT is free from all expressed, implied, legal or other kind of responsibility with regard to equipment, including, but without limitation to warranties and implied commercialisation conditions, suitability for individual purposes, convenience or noninfringement.

The resource for repair, replacement or refund, as determined in the contract, will be exclusive to the buyer regarding any claim based on equipment. In no event will MercadoIT be responsible for any special, incidental, possible, punitive damages, or derived from any kind, including but not limited to damages or loss of other property such as intellectual property, profits, incomes or loss of use.

The previously established lifetime warranty is terminated from when the buyer sells or transfers the equipment to a third party.

Garantía de por vida en Cisco y Juniper

Contact us if you have a problem with your product. MercadoIT will always try to repair or replace your product. If the product is in stock, it will be replaced by one with the same features, or will be upgraded if the product is defective. In the case that a replacement or reparation is not possible, you will be credited with the amount you paid for the product. We can send the replacement product to your company, so that it can be installed even before sending us the original.

Contact us if you would like more information, or if you need to make use of the MercadoIT lifetime warranty.
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